Lunanode Review# 15 Jan 2017 by Sean
Short quick review of Lunanode from my phone: they’re awesome.
I just had an amazing experience with Lunanode support.
I was trying to snapshot my VPS before they put their systems into maintenance tonight (plenty of warning which was nice), and I kept getting a failure notification.
First win for Lunanode: the failure notice had decent troubleshooting recommendations inline.
Unfortunately they didn’t work. But within a couple more minutes, one of their support agents emailed me saying that the error was resolved and I should try again. That was the second win, but it actually gets better.
I hadn’t contacted them yet.
They were awesomely proactive and took care of me before I could ask.
That’s how you win customers the right way.